eBay
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What is eBay?
eBay is a global e-commerce platform that allows individuals and businesses to buy and sell a wide variety of goods and services. Founded in 1995, it facilitates auctions and consumer-to-consumer sales via its website.
How does eBay work?
eBay connects buyers with sellers through auctions and fixed-price listings. Sellers list items on the platform, and buyers can place bids or purchase products directly using eBay's interface.
How do you create an eBay account?
To create an eBay account, visit eBay's website, click 'Register,' and provide your name, email address, and a password. Verify your email address to activate the account.
How do you sell items on eBay?
To sell on eBay, create an account, select 'Sell' at the top of eBay pages, and follow steps to list your product. Enter details like description, pricing, and shipping information.
How do auctions work on eBay?
In eBay auctions, sellers list items with a starting price, and buyers place bids over a specified time. The highest bidder wins the item at the auction's end.
What are eBay fees for sellers?
eBay charges sellers listing fees and final value fees. Listing fees vary by category, while final value fees are a percentage of the sale price, including shipping.
How do you buy items on eBay?
To buy on eBay, browse or search listings, select an item, and choose between bidding in auctions or using 'Buy It Now' for fixed-price items, then complete the purchase through eBay's checkout.
How does eBay's feedback system work?
eBay's feedback system allows buyers and sellers to rate each other after transactions. Ratings include 'Positive,' 'Neutral,' or 'Negative,' with comments, helping others assess reliability.
What is eBay's buyer protection program?
eBay's buyer protection program ensures buyers receive the item they ordered or their money back. It covers cases of items not received or different from the description.
Does eBay have an app?
Yes, eBay offers a mobile app available for iOS and Android, providing users a convenient way to browse, buy, and sell on the go.
What payment methods does eBay accept?
eBay primarily uses PayPal and credit/debit cards for payments but also supports eBay Payments, which includes options like Apple Pay and Google Pay, depending on location.
How can you track an eBay order?
To track an eBay order, sign in to your eBay account, go to 'Purchase History,' select the item, and use the provided tracking information to follow the shipment.
How do you cancel an eBay order?
To cancel an eBay order, go to your 'Purchase History,' find the order, and select 'Request to cancel this order.' The seller must agree before the cancellation is complete.
What is a reserve price in eBay auctions?
A reserve price is the minimum amount a seller is willing to accept for an item in an auction. If bidding doesn't reach this price, the item won't be sold.
Can sellers offer free shipping on eBay?
Yes, sellers on eBay can choose to offer free shipping as a selling point to attract more buyers. They can set this option when creating a product listing.
How long do eBay auctions last?
eBay auctions typically last 1, 3, 5, 7, or 10 days, as set by the seller. The duration can be chosen based on the seller’s preferences and sales strategy.
Is it possible to retract a bid on eBay?
A bid can be retracted under certain conditions, such as if the seller significantly changes the description or if there's an error in the bid amount. Terms apply.
What is eBay's Global Shipping Program?
eBay's Global Shipping Program enables international sales by simplifying cross-border shipping. Sellers send items to a U.S. hub, and eBay handles international delivery.
How do you leave feedback on eBay?
To leave feedback, go to 'Purchase History,' find the transaction, and select 'Leave Feedback.' Rate the seller or buyer with positive, neutral, or negative ratings.
What is a fixed-price listing on eBay?
A fixed-price listing, also known as 'Buy It Now,' allows sellers to set a set price for an item. Buyers can purchase immediately without waiting for an auction to end.
What are eBay's listing policies?
eBay's listing policies include rules on prohibited and restricted items, accurate descriptions, appropriate pricing, and authenticity. They ensure fair trading and safe marketplace standards.
Can you sell digital products on eBay?
You can sell some digital products on eBay, but they must follow eBay’s rules, ensuring no intangible items are listed without eBay's approval and adhering to IP regulations.
How do you report an issue with an eBay transaction?
Report issues by opening a case through eBay’s Resolution Center. Select the transaction, detail the problem, and eBay will help mediate between buyer and seller.
How does eBay handle returns?
eBay's return policies vary by seller. Sellers can offer returns within a specified time frame, and eBay supports a return resolution process if disputes arise.
Can you advertise on eBay?
Yes, eBay offers promotional tools like Promoted Listings, where sellers pay to boost visibility in search results, helping to drive sales and enhance product reach.
Are there seller tools available on eBay?
eBay offers various seller tools, like the Seller Hub, which provides inventory management, sales analytics, and performance tracking to improve selling efficiency on the platform.
What is eBay's Top Rated Seller status?
Top Rated Seller status on eBay is awarded to sellers who consistently provide excellent service. Criteria include high sales volume, positive feedback, and adherence to shipping timelines.
How do you verify an eBay account?
Verification on eBay involves confirming your email and occasionally linking a payment method or providing additional identification, especially for selling or high-value transactions.
What is a 'Watch List' on eBay?
A 'Watch List' helps buyers keep track of interesting items. Users can add listings to their list to monitor prices and receive notifications about bids and offers.
What is eBay's Condition ID system?
eBay's Condition ID system classifies items into categories like 'New,' 'Used,' 'Refurbished,' or 'For Parts,' helping buyers understand the product's state before purchasing.
How do you handle disputes on eBay?
Disputes can be managed via eBay's Resolution Center, where parties communicate to resolve issues such as item not received or not as described. eBay may intervene if unresolved.
What security measures does eBay use?
eBay employs various security measures, including encryption, account protection features, fraud monitoring, and buyer/seller protection policies to ensure a safe trading environment.
What is eBay's handling time?
eBay handling time is the duration a seller takes to ship an item after receiving an order. It's set by the seller and affects buyer expectations and delivery times.
How do you resolve unpaid items on eBay?
If a buyer doesn't pay, sellers can open an Unpaid Item case through the Resolution Center. If unresolved, the seller can relist the item and request a fee credit.
What is eBay Managed Payments?
eBay Managed Payments simplifies transactions by handling payments directly on the platform, allowing more payment options while consolidating billing and payouts for sellers.
What categories can you find on eBay?
eBay features diverse categories, including electronics, fashion, home goods, collectibles, sports equipment, and motors, catering to various interests and needs for buyers and sellers.
Can you purchase vehicles on eBay?
Yes, eBay Motors provides listings for a wide range of vehicles, including cars, motorcycles, trucks, and parts, often featuring options for local purchases and dealer listings.
How do shipping labels work on eBay?
eBay offers sellers the ability to print discounted shipping labels directly through the platform, integrating with carriers like USPS, FedEx, and UPS for streamlined shipping.
What is eBay's seller performance policy?
eBay’s seller performance policy outlines standards for customer satisfaction, including maintaining low defect and late shipment rates, along with adhering to fair practices.
How do you contact eBay customer support?
Contact eBay customer support online through the Help & Contact page, where you can chat, call, or email support based on the issue type and your account level.
What is eBay Bucks?
eBay Bucks is a rewards program offering 1% back on qualifying purchases. Accumulated Bucks can be used for future purchases. Registration and eligibility requirements apply.
How does eBay's authentication service work?
eBay’s authentication service verifies luxury goods, such as designer handbags and watches, by having experts inspect items for authenticity before delivery to buyers.
Can you negotiate prices on eBay?
Buyers can negotiate prices using the 'Make Offer' option on eligible listings, allowing them to suggest a price lower than the 'Buy It Now' listing to the seller.
What do eBay's store subscriptions offer?
eBay store subscriptions provide dedicated storefronts, reduced fees, promotional tools, and enhanced analytics. They cater to different seller levels, from beginners to experienced businesses.
What are 'eBay daily deals'?
eBay Daily Deals offer significant discounts on a variety of popular products, often with free shipping, for a limited time to attract buyers looking for savings.
How does eBay's Best Offer feature work?
The Best Offer feature allows buyers to propose a purchase price for an item. Sellers can accept, counter, or decline offers, facilitating negotiation directly on the platform.
What is eBay Valet?
eBay Valet was a service where eBay listed and sold items on behalf of users. Discontinued, eBay focuses now on self-listing tools and partnerships with consignment shops.
What happens if a buyer doesn't pay on eBay?
If a buyer doesn't pay, sellers can use the Unpaid Item Assistant to automatically handle such situations or open a case through the Resolution Center to address non-payment.
Are there tax implications for selling on eBay?
Yes, sellers may face tax implications, including sales tax collection in certain states and reporting income on tax returns, based on volume and local regulations.
How do sellers optimize listings on eBay?
Sellers can optimize listings by using clear, keyword-rich titles, detailed descriptions, competitive pricing, quality images, and offering free shipping to enhance visibility and buyer interest.
What niche markets are successful on eBay?
Successful niche markets on eBay include collectible items, vintage fashion, refurbished electronics, rare books, and unique crafts, appealing to specific buyer interests and demands.
Can sellers be suspended on eBay?
Yes, eBay can suspend sellers for policy violations, poor performance, or fraudulent activities. Suspensions limit account access, requiring resolution of issues to reinstate functionality.